Teller

General Function
Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public while maintaining a superior level of customer satisfaction and quality control. Refer bank products and services to retail and commercial personnel in order to attain and expand customer relationships.

Essential Duties & Responsibilities:

• Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Consistently meet or exceed referral sales goals as set by Banking Center management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
• Deliver superior customer service with both internal and external customers.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment.
• Maintain open and honest communication with Banking Center team members.
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing Banking Center as needed.
• Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
• Provide support to new and less experienced Tellers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.
• Represent the bank in the community in a professional manner.
• Follow all Banking Center standards including maintaining a well organized and prepared work environment.
• Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Extensive cash handling, which requires ability to perform basic math functions.
• Basic computer skills.
• Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
• Ability to properly read and write well enough to communicate in both oral and written form.
• Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Need to have flexibility in scheduling.

EDUCATION and/or EXPERIENCE

• High School Diploma or its equivalent.
• Minimum one-year related experience in retail banking and/or sales.