Customer Service Representative

GENERAL FUNCTION:

Establish new and increase existing customer account relationships through sales and referrals of retail, commercial, and other line of business products and services. Manage a fund of cash and process a variety of commercial, savings, and other transactions for customers and the general public while maintaining a superior level of customer satisfaction and quality control.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
• Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Consistently meet or exceed sales goals as set by Banking Center management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
• Deliver superior customer service with both internal and external customers.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment.
• Maintain open and honest communication with Banking Center team members.
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing Banking Center as needed.
• Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
• Provide support to new and less experienced Personal Bankers and Tellers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.
• Represent the bank in the community in a professional manner.
• Follow all Banking Center standards including maintaining a well organized and prepared work environment.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Minimum one year related experience and/or training; or equivalent combination of education and experience.
• Extensive cash handling, which requires ability to perform basic math functions.
• Basic computer skills.
• Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
• Ability to properly read and write well enough to communicate in both oral and written form.
• In-depth knowledge of banking policies, procedures and regulations in order to perform duties with minimal supervision, which is usually acquired with minimum of one year as a Personal Banker and/or Teller.
• Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving.
• Ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Need to have flexibility in scheduling.

EDUCATION and/or EXPERIENCE:

• High School Diploma or its equivalent.
• Minimum one-year related experience in retail banking and/or sales.

ADDITIONAL RESPONSIBILITIES:

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Requires manual dexterity sufficient enough to operate offices machines such as computers, fax machines, calculators, telephones, and other office equipment.
• Extended viewing of CRT screen.
• Moderate lifting up to 50 pounds.
• Repetitive hand and arm movement.v
• May require excessive sitting, standing, bending and reaching.
• Normal range of hearing and vision.
• Must be able to drive/have transportation.